QUESTIONS

Yes, we do. We clean small offices such as doctor, dental, and insurance offices, but not large commercial jobs. Please note, we do not have equipment like floor buffers for certain commercial cleanings.

We provide all the equipment and cleaning supplies needed. If you prefer a specific product to be used, please purchase it and leave it out for us at the beginning of the cleaning.

Yes, our cleaning products are safe for children and pets.

We hire individuals that model our company commitments. In addition, we conduct an extensive background screening thru GoodHire.com on all our employees to ensure the safety and peace of mind for all of our clients.

Yes, we invest extensive time in training all employees to clean according to the Brite Spot Way. Our training includes hands-on instruction and coaching. We prefer to hire experienced cleaners but are equipped to train those with little or no experience.

Our Brite Spot Service Promise is meant to provide our clients with a peace of mind and we take client satisfaction seriously. If a client is ever dissatisfied with any aspect of their recent services, just give us a call within 24 hours and we will return and re-clean any missed areas. We are committed to providing excellent customer service.

Clients may pay by check, Zelle, or credit card (fees apply). Payment is due at time of service.

Typically, 24 to 72 hours' notice is required. For move-in/out or deep cleaning, we recommend scheduling four days in advance.

Yes, you can. You will receive an email 24 hours before your scheduled appointment. You may respond to this email with any special instructions, such as specific areas that need attention, rooms to be skipped, or details on how to access your home.

Clients can reschedule or cancel a service 48 hours before a scheduled cleaning without any penalty or fee.

• It’s not our intention that you “clean” before we get to your home but we do ask that general clutter, clothing, trash, toys, dirty dishes, etc. be picked up as much as possible. This preparation allows us to focus on cleaning surfaces and not spend time tidying.

• We are a pet-friendly company that is mindful of the safety of our employees and your pet. If there is a chance your pet will become aggressive, or interfere with the cleaning of your home, we ask that you have your pet crated or gated in area of your choice.

• Clients are more than welcome to be home. Please be mindful of our strict schedule and refrain from distractions or long conversations.

• 1200 to 2400 sq ft: 2.75 to 3 hours for traditional cleaning

• 2500 to 4000 sq ft: 4 to 5 hours for traditional cleaning

All deep cleanings and move-in/out cleanings will require multiple cleaners and the time frame will be determined upon arrival or through an in-person quote.

Yes, we occasionally run specials that our clients can take advantage of. We also reward clients with upgraded extras for referring new clients. Recurring cleanings (e.g., monthly or bi-monthly) typically cost less since regularly cleaned homes require less time to maintain.

Absolutely, and we encourage it. After each appointment, you will receive an email asking for your satisfaction level. You can provide feedback through this email, which is read by a staff member.

While we strive to avoid accidents, they can happen. We do our best to replace broken items. For high-value items, we have insurance to cover the cost. We work with our clients to make things right based on the situation and the conversations we have.

Yes, we are licensed, bonded, and insured. We are also accredited with the Better Business Bureau.

Brite Spot cleaning offers home cleaning services in the areas of Knoxville, Gallatin, and Hendersonville Tennessee.